Order Processing and Delivery Details
Order processing can take up to two business days. Orders are not processed on weekends or public holidays. All orders are shipped under the post terms and conditions as highlighted by Australia Post. As a general guide please refer to the below table
|
Region |
Order Processing Time |
Transit Time |
Estimated Delivery Time |
|
Sydney Metro |
Up to 2 Business Days |
Up to 1-3 Business Days |
3-5 Business Days |
|
Brisbane, Canberra, Melbourne |
Up to 2 Business Days |
Up to 2-4 Business Days |
4-6 Business Days |
|
Adelaide & Perth Metro area |
Up to 2 Business Days |
Up to 3-7 Business Days |
5-9 Business Days |
|
Other Capital & Regional areas |
Up to 2 Business Days |
Up to 4-10 Business Days |
6-12 Business Days |
Please note that the above are estimates only as the delivery time depends on the state and location. For further information about Express Post please visit Australia Post (click here)
Delivery times may be extended during peak periods (typically Easter, Christmas and with the release of certain special offers)
Ordering
Rest assured that the personal information that you provide us during your online purchase will be securely processed by our dedicated and professional managed servers located. We use Secure Socket Layering (SSL), the latest industry-standard encryption technology that ensures safe Internet transmission of your personal information.
When you are ready to pay your online order, you will be directed to PayPal. PayPal enables buyers and businesses to send and receive money online, safely and privately, and with no fee. PayPal provides industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.
Payment Methods
We are accepting payment by the following methods via PayPal.
30 Day Money Back Guarantee
If you are not satisfied in any way with the products that you purchased from our website, please contact us to return them within 7 days of receiving your package. You must then return the package within 30 days of receiving the shipment. Our customer service staff will do their best to resolve any issues as quickly as possible by assisting you with the following options 1.Delivering another item 2. Replacing your order 3. Refunding the amount paid excluding our restocking fee of 20% of the product price (excluding shipping).
All sale items are not covered by our 30 day guarantee.
Refund Procedures
Please contact us within 7 days of receipt of your order by any of the following means letting us know you intend to return the shipment.
E-mail: customer.service@bpm.co.nz
Phone: 94481380
You must then ship to us within 30 days from the day you received your package: Send the package via a traceable carrier so that you can track your package if necessary (FedEx, UPS, DHL). Our return shipping address:
BPM NZ Pty Limited
10-12 Tarndale Grove
Rosedale, Auckland NZ, 0632
Telephone no.: 0011 64 9448 1380
Please include your order confirmation number, name, shipping address and contact numbers.
We will not send email confirmation for packages received.
For your protection, please insure the package for the full amount of the invoice plus shipping charges. BPM Australia is not responsible for items lost or damaged while being shipped back to us.
Each item must be returned in the same condition as it was sent, unworn and undamaged. Include all original packaging and collateral material. Damaged goods due to customer negligence will not be accepted for refund.
A prompt refund to your PayPal or Stripe account will be issued if the item is in its original condition and all the information referred to above is received.
PLEASE NOTE: All claims will be processed within 14-21 days.
On Sale Items
Shipped sale items are non-refundable, non-returnable and non-exchangeable. Sale items whilst stocks last and for online orders only
.